As part of the Sugarbush team, thanks for the positive comments. While I've only been with the mountain a week, we all do what we can to provide the best possible experience for our customers. Obviously we cannot control some aspects, such as wind and weather
I truly feel your pain (and everyone else's) about the scanning. They do seem to have some issues in the cold. From what I have noticed, it kind of better manages the crowd control within the corral. After a row has been scanned, they move directly up towards the chair. The only time when chairs get sent up empty is if it is slow - vs the corral full. I apologize but it is our duty to scan everyone. I'm not sure what is done with the data that is scanned, but for those who have "direct to lift" cards, that is how they get charged for their day. It isn't fair to those who pay $70+ for a lift ticket and then to have someone slip by with a Sugarcard and ride for free because they weren't scanned. I've heard it all about the scanners since day 1. Understand they don't work the best on really cold days and that us in lift ops have no control over their replacement. That's just my $.02 on that.
Merry Christmas everyone..... be back to the mtn on Saturday!
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