$25.00 for replacement pass?

[Last Tracks]

I lost my pass a couple days ago. Probably ripped off my coat somewhere in the woods. It's $25.00 to issue a replacement.

I understand there are loss prevention issues and that the piece of plastic does cost something (but so do the 3 lift tickets I've been issued since I lost it) but after spending almost $1,200.00 on a full pass I feel nickel and dimed....

My suggestion would be either...

1. the first replacement is free then 25.00 after that..

2. $10.00 to replace....

file this under suggestion box.

[vonski]

Also, this year you can add optional SEASON PASS INSURANCE.
A $38 Fee at time of purchase allows for one-time pass replacement OR a one-time forgotten pass voucher. Without this insurance, replacement cost for a pass is $75. Or if you have forgotten your pass, you will have to purchase a daily lift ticket at full retail rates.


This is Stowe's policy. So, I think it is just keeping up with the times. also notice that you have gotten three day passes no problem. So, still way Better at the Bush! I agree though it should still be only a nominal charge. Stowe must have had problems or something!

[boze]

A nominal replacement fee does have a downside in that some folks may be a little less careful.
Accidents do happen, so maybe a lower $10-15 for 1st loss (per annum) to cover costs, increasing to $30-50 after that.

[Last Tracks]

Hi there, i'm here with my wife and 2 kids... we've been coming here a couple years and just bought Stowe passes this year but my wife forgot them on the table at home.

Did you buy our pass protection plan (underwriten by AIG Structured Products, London branch)?

No....

That will be $300.00 then.




This isn't keeping up with the times. It's a perfect illustration of a counter-productive policy at a company that lost its way.

[Yard Sale]

A nominal replacement fee does have a downside in that some folks may be a little less careful.
Accidents do happen, so maybe a lower $10-15 for 1st loss (per annum) to cover costs, increasing to $30-50 after that.

Agreed.

[Last Tracks]

i would agree that 10.00 for the first replacement and $25 or so for additional replacements is fair..

but not sure why you need to charge more than cost for aditional ones unless there are potential pass fraud issues.

after all, why penalize a customer if your costs are nominal to make them happy instead? that guy who lost his pass 4 times last year might just buy a condo someday.

[summitchallenger]

This isn't keeping up with the times. It's a perfect illustration of a counter-productive policy at a company that lost its way.

...or an illustration of how an insurance company that runs a ski area sells more insurance.

[Strat]

The replacement fees don't make sense to me. Is there really the possibility for fraud or abuse in the replacement pass market?

[Hawk]

I understand your frustration but every ski area has a lost pass fee. It is the standard. Having lost my pass a while back I had the same attitude when talking to the mountain. They came back with the media to make the pass, the time to make the pass and the threat of fraud are the reasons. It's basically a fine for the inconvenience. I came to the realization that I am not going to lose my pass again which I haven't. The real trick is to put your pass on a lanyard. Leaving your pass on the outside of your jacket in the woods is only asking to have it ripped off. By the sounds of your reports, you ski a lot in pass unfriendly areas.....

[freeheel_skier]

I wear mine around my neck under my jacket. When done skiing it goes in my ski pants.

How much does it cost to replace your drivers license?

[kcyanks1]

I wear mine around my neck under my jacket. When done skiing it goes in my ski pants.

How much does it cost to replace your drivers license?

I think NY is $10.

[vonski]

I need to find my chain from last years pass. Those rubberized holders is what they had this year. I used to wear mine around my neck as well. I need to go back to that before that Pesky tree branch snatches it from me!!!

[summitchallenger]

I need to find my chain from last years pass. Those rubberized holders is what they had this year. I used to wear mine around my neck as well. I need to go back to that before that Pesky tree branch snatches it from me!!!

I didn't like the rubber things this year...I use a key ring and a lock-caribiner. No problems yet!

[ski_resort_observer]

Alot of folks like to use those zip chord holders, set you back $4 at the AG shop in Gatehouse or at Mt Ellen. Personally I use the chain thing inside my jacket like others have mentioned, never had a problem. Abit inconvenient I suppose but it sure beats losing it.

[summitchallenger]

Alot of folks like to use those zip chord holders, set you back $4 at the AG shop in Gatehouse or at Mt Ellen. Personally I use the chain thing inside my jacket like others have mentioned, never had a problem. Abit inconvenient I suppose but it sure beats losing it.

Love the AG plug there. So when do we get a special SRO special at the stores????