The meeting was quite positive and a worthy opportunity. Win took a bit of a risk by doing this, and I think he came across very well. Offering the meeting showed leadership and confidence in the vision for the next few years. I was able to ask my questions and thought he answered as openly as could be expected. Also felt he genuinely wanted to engage the 'loyalists' and listened to some not-quite-pleasant comments.
This meeting was a model for what should become a regular thing. I think we all agree Sugarbush IS different. Not being owned by a faceless company means it's a more personal type of resort, and the personal aspect is definitely something to build upon. Win's example in this regard is and would be a slam dunk. You directly engage the customers, you go a long way towards enrolling them in your cause. You also get high quality feedback.
Some of the discussion revolved around negative perceptions in the market-place about snow-making issues or travel distance to the resort, etc. I liked the response: "Perception is reality, and that's what we need to work on". That's a much better approach than citing 1000 reasons why something was disappointing to the customer. Frankly, they don't care about the reasons.
Building out Claybrook and the new gate house is a done deal and will vastly improve facilities by next season. Rolling out ensuing buildings will happen over time. There is rationality to the plan - financial risk of an overly-aggressive roll-out looks minimized.
As far as broken lifts are concerned, the answer really came down to some bad luck with the Gate House at absolutely the worst times. I sure hope so. At least the issue was addressed.
Regarding the Blue Tooth - while I still think something could have been worked out, I do agree with the 2 key reasons for not being in the nightclub business: you need to be extremely 'hands-on' in that business (a nice way of saying it's hard to keep the cash in the register) and the liability issue creeps ever higher. I think ultimately a night spot is an important part of any resort, and something a resort would want to control. So be it.
Thanks again Win, it went very well. Making yourself accessible is much appreciated. Oh, and how about that skiing? This weekend was one of the best.
