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notorious
| Joined: 10 Sep 2006 |
| Posts: 121 |
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Posted: Tue Oct 13, 2009 8:23 am |
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Over the summer, the ATT (formerly Cingular) signal has markedly deteriorated from its previous strength in the Valley. Areas with good signal now have none. It also seems to be strongly affected by the weather. Does anyone have a clue as to what is going on? Whom to contact?
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 | Follow-up |  |
notorious
| Joined: 10 Sep 2006 |
| Posts: 121 |
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Posted: Tue Oct 13, 2009 3:35 pm |
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| noski wrote: |
Read this letter to the Valley Reporter addressing this very issue. I would call the number posted in the letter:
Read Here |
Noski, thank you for the prompt attention to this, and for pointing out the letter which I missed. I called the number given, and was told that "ATT's closest tower was 25 miles from my Valley location." They are opening a case on my complaint, but could neither respond to any of the points made in the letter, nor connect me to anyone with actual knowledge of transmission locations in the Valley. Stay tuned...
I did mention that this is a general issue, not specific to me, and that the CofC and local newspaper are interested (was that ok?)
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 | Re: Follow-up |  |
 | Re: Follow-up/ Reporting in Ma'm |  |
notorious
| Joined: 10 Sep 2006 |
| Posts: 121 |
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Posted: Sun Oct 18, 2009 12:32 pm |
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| noski wrote: |
| notorious wrote: |
I did mention that this is a general issue, not specific to me, and that the CofC and local newspaper are interested (was that ok?) |
Namedropping is good.... Indeed, we are ALL very interested. Run with it! |
As agreed, an ATT tech rep contacted me when I was at my Valley location. He claims my problem is that my iphone is a 3G technology, but there are no 3G transmitters in the Valley. One is to be in place by Nov 30. In the meantime he recommends switching the phone to 2G. (I guess I can figure out how to do it, or I can ask one of the Apple geniuses (that's what they call them). So then, I asked," What would explain the deterioration in my wife's Motorola Razr phone reception? It's a 2G device." Answer: "She needs a new sym card. Get it swapped for free at an ATT store. Her phone is 3 years old" (She doesn't lose phones like I do.)
This is all fine, as far as it goes, and I must say the ATT response was timely and efficient. (But not at all similar to the reasons for poor service given to Darlene McCormack, the VR letter writer, nor those quoted in this week's VR follow-up by the ATT "spokesperson."
Oddly enough, of course, this weekend the service is vastly improved, without switching my iphone to 2G (whatever that is), nor my wife's sym card.
A much larger issue of significant concern comes from this encounter with the telecom monster...i.e., why doesnt the MRV have 3G service generally available? The economic viablity of the Valley depends on state of the art communications capability. For those of us without trust funds, economic survival depends on remaining in contact with the souces of our income. One 3G transmitter (at the top of the Sugarbush Access Rd, I believe I was told --- definitely to be on the west side of the Valley) is not enough.
Noski, may I humbly request that the MRVChamber, in its role of supporting Valley businesses and the needs of those of us whose incomes support these businesses (and Town governments) determine an appropriate campaign to accelerate the tech upgades by this sole supplier monopoly. Does anyone regulate this, state or Fed? Could our Senator or Congressman's staffs help? Can/should those bothered by the signal coverage issues unite through this or the chamber website in order to pool information? Why do I sudenly feel like I'm in an emerging market f.k.a.3rd world country?
Did you know that the most tech advanced place in the world is Bermuda. USA is like 17th, Japan 19th? What place is the MRV in?
David Sellars interviewed the owner of Small Dog on WMRV this am. The point was made that it is common for Valley homes to have 3-4 computers. This would not be necessary if the wireless signals were updated.
I believe this to be an issue of urgency. There can be no economic survivability in the MRV without full, state of the art, connectivity.
One thing is for certain, the sqeaky wheel gets the grease. The VR reports in this week's edition that issues raised by VR compainants and VG owner Troy Kingsbury were resolved. Now my service is better, too. Further calls to ATT at the 800# in the McCormack letter linked in by Noski by any more unsatisfied customers should produce beneficial results. Thanks to Noski for her help.
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 | Re: Follow-up/ Reporting in Ma'm |  |
HowieT2
| Joined: 28 Feb 2006 |
| Posts: 1132 |
| Location: New York |
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Posted: Sun Oct 18, 2009 8:50 pm |
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| notorious wrote: |
| noski wrote: |
| notorious wrote: |
I did mention that this is a general issue, not specific to me, and that the CofC and local newspaper are interested (was that ok?) |
Namedropping is good.... Indeed, we are ALL very interested. Run with it! |
As agreed, an ATT tech rep contacted me when I was at my Valley location. He claims my problem is that my iphone is a 3G technology, but there are no 3G transmitters in the Valley. One is to be in place by Nov 30. In the meantime he recommends switching the phone to 2G. (I guess I can figure out how to do it, or I can ask one of the Apple geniuses (that's what they call them). So then, I asked," What would explain the deterioration in my wife's Motorola Razr phone reception? It's a 2G device." Answer: "She needs a new sym card. Get it swapped for free at an ATT store. Her phone is 3 years old" (She doesn't lose phones like I do.)
This is all fine, as far as it goes, and I must say the ATT response was timely and efficient. (But not at all similar to the reasons for poor service given to Darlene McCormack, the VR letter writer, nor those quoted in this week's VR follow-up by the ATT "spokesperson."
Oddly enough, of course, this weekend the service is vastly improved, without switching my iphone to 2G (whatever that is), nor my wife's sym card.
A much larger issue of significant concern comes from this encounter with the telecom monster...i.e., why doesnt the MRV have 3G service generally available? The economic viablity of the Valley depends on state of the art communications capability. For those of us without trust funds, economic survival depends on remaining in contact with the souces of our income. One 3G transmitter (at the top of the Sugarbush Access Rd, I believe I was told --- definitely to be on the west side of the Valley) is not enough.
Noski, may I humbly request that the MRVChamber, in its role of supporting Valley businesses and the needs of those of us whose incomes support these businesses (and Town governments) determine an appropriate campaign to accelerate the tech upgades by this sole supplier monopoly. Does anyone regulate this, state or Fed? Could our Senator or Congressman's staffs help? Can/should those bothered by the signal coverage issues unite through this or the chamber website in order to pool information? Why do I sudenly feel like I'm in an emerging market f.k.a.3rd world country?
Did you know that the most tech advanced place in the world is Bermuda. USA is like 17th, Japan 19th? What place is the MRV in?
David Sellars interviewed the owner of Small Dog on WMRV this am. The point was made that it is common for Valley homes to have 3-4 computers. This would not be necessary if the wireless signals were updated.
I believe this to be an issue of urgency. There can be no economic survivability in the MRV without full, state of the art, connectivity.
One thing is for certain, the sqeaky wheel gets the grease. The VR reports in this week's edition that issues raised by VR compainants and VG owner Troy Kingsbury were resolved. Now my service is better, too. Further calls to ATT at the 800# in the McCormack letter linked in by Noski by any more unsatisfied customers should produce beneficial results. Thanks to Noski for her help. |
If it makes you feel any better, I live about 30 miles north of NYC in westchester county and ATT 3G coverage is spotty at best. I think ATT is acutely aware of the limitations of their network. My understanding is that they have committed 20 billion to upgrading the network.
In their defense, it is only in the last year or so that 3G devices have been available and I would guess most of the devices on the network or only 2G
Disabling 3G on your Iphone shouldn't change your 2G reception but it will save battery power.
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Yard Sale
| Joined: 05 Nov 2006 |
| Posts: 530 |
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Posted: Sun Oct 18, 2009 10:03 pm |
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We have no problems w/ ATT Iphone on the Mtn or in the valley.
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 | rate not coverage is the issue |  |
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